Terms of Service

CampPulse 360 may be used by:

• Camp administrators and staff;
• Parents, guardians, household members, and authorized users;
• Individuals registering campers or participants;
• Staff members or applicants whose information is managed in the platform; and
• Other authorized users invited by a camp or organization.

For purposes of these Terms, “Customer” means the camp, organization, or entity that subscribes to or uses CampPulse 360. “End User” means an individual who accesses the platform, including parents, guardians, staff members, and administrators.

Customers are responsible for determining what information they collect through CampPulse 360, why they collect it, how long they retain it, who may access it, and how they use it.

Customers are also responsible for complying with laws and regulations that apply to their organization, programs, registrations, payments, medical information, camper records, staff records, consents, waivers, tax settings, communications, and retention practices.

CampPulse 360 provides software tools. We do not operate your camp, make eligibility decisions, provide medical advice, replace legal forms, or determine whether your specific registration process satisfies your legal obligations.

Users must provide accurate information when creating or using an account. Customers are responsible for managing user access, roles, permissions, and account activity within their organization.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly if you believe your account has been compromised.

We use third-party authentication services to support account login and identity management.

You agree not to misuse CampPulse 360. You may not:

• Access or attempt to access data you are not authorized to view;
• Interfere with the security, integrity, or availability of the platform;
• Upload malicious code, malware, or harmful files;
• Use the platform to send unlawful, misleading, abusive, or harassing communications;
• Attempt to reverse engineer, copy, or misuse the platform;
• Use the platform in a way that violates applicable law or the rights of others; or
• Bypass security controls, usage limits, or access restrictions.

We may suspend or restrict access if we reasonably believe the platform is being misused or used in a way that creates risk to users, customers, PulseCore, or the platform.

CampPulse 360 supports registration, cart, checkout, invoice, payment, tax, and related financial workflows.

Customer subscription fees, registration fees, payment processing fees, and other commercial terms may be described in a separate order form, subscription agreement, statement of work, invoice, or pricing page.

Payments processed through CampPulse 360 are handled by Stripe, our payment processor. CampPulse 360 does not intentionally store full credit card numbers. Customers are responsible for setting accurate prices, deposits, discounts, taxes, refund policies, cancellation rules, and payment terms for their programs.

Taxes shown or calculated in the platform are based on the configuration entered or approved by the Customer. Customers remain responsible for confirming that taxes, exemptions, accounting categories, invoice details, and related financial settings are accurate for their organization.

Refunds, cancellations, transfers, and credits for camp registrations are generally controlled by the Customer’s own policies. CampPulse 360 provides software tools to help administer those policies but does not decide whether a family is entitled to a refund unless expressly stated in a separate agreement.

Subscription cancellation terms for Customers may be governed by a separate agreement, order form, or written arrangement with PulseCore Inc.

Customers and End Users retain ownership of the data, records, files, text, forms, attachments, and other content they submit to CampPulse 360, subject to any rights granted to the Customer by its End Users.

PulseCore does not claim ownership of Customer data. Customers grant PulseCore permission to process Customer data as needed to provide, secure, support, maintain, and improve CampPulse 360, and as otherwise described in our Privacy & Security Policy or applicable agreement.

CampPulse 360 may process information about children, campers, and youth participants when that information is submitted by Customers, parents, guardians, authorized household members, or camp staff.

Customers are responsible for obtaining any required parental, guardian, participant, medical, emergency contact, photo, waiver, or other consents needed for their programs.

PulseCore processes camper and registrant information to provide the platform and does not knowingly use children’s personal information for unrelated advertising or sell children’s personal information.

CampPulse 360 may allow Customers to collect and manage medical, allergy, medication, dietary, physician, insurance, emergency contact, treatment instruction, and related information.

This information may be sensitive. Customers are responsible for determining what medical or health-related information is necessary for their programs and for handling that information appropriately.

CampPulse 360 is not a medical provider and does not provide medical advice, diagnosis, treatment, or emergency services.

CampPulse 360 uses third-party service providers to operate the platform, including hosting, authentication, payment processing, email delivery, file storage, analytics, monitoring, and support tools.

Third-party services may have their own terms and privacy notices. We are not responsible for third-party services that are not controlled by PulseCore, but we select service providers to support the operation and security of CampPulse 360.

Known key providers include:

• Render for application hosting infrastructure;
• Stripe for payment processing;
• Clerk for authentication and identity management;
• Postmark for email delivery; and
• Cloudflare for file/attachment storage or delivery.

We work to keep CampPulse 360 reliable and available, but we do not guarantee uninterrupted or error-free service. The platform may occasionally be unavailable due to maintenance, upgrades, outages, security events, third-party service issues, or events outside our control.

We may improve, modify, add, or remove features over time. We will try to avoid changes that materially reduce core functionality for active Customers without reasonable notice.

We use administrative, technical, and organizational safeguards designed to protect the platform and Customer data. However, no system is perfectly secure. Customers and users must also do their part by using strong authentication practices, limiting access to authorized users, reviewing permissions, and promptly reporting suspected issues.

Our security practices are described in more detail in our Privacy & Security Policy.

Each party may receive confidential or non-public information from the other. The receiving party agrees to use reasonable care to protect confidential information and to use it only for the purposes of providing, receiving, supporting, or improving the service, unless disclosure is required by law or authorized by the disclosing party.

CampPulse 360, including the software, design, workflows, user interface, documentation, branding, logos, and related materials, is owned by PulseCore Inc. or its licensors.

These Terms do not grant you ownership of CampPulse 360. You receive only the right to access and use the platform as permitted under these Terms and any applicable agreement.

You may not copy, modify, distribute, resell, sublicense, or create derivative works from CampPulse 360 except as expressly permitted by PulseCore in writing.

If you provide suggestions, ideas, or feedback about CampPulse 360, you agree that PulseCore may use that feedback without restriction or compensation, provided we do not disclose your confidential information in doing so.

We may suspend or terminate access to CampPulse 360 if:

• Required fees are not paid;
• The platform is misused;
• There is a security risk;
• These Terms or another agreement are violated;
• We are required to do so by law; or
• Continued access creates risk to PulseCore, Customers, users, or the platform.

Upon termination, Customer access may be disabled. Data export, retention, deletion, and transition assistance may be handled according to the applicable agreement, our Privacy & Security Policy, and reasonable operational limits.

CampPulse 360 is provided on an “as is” and “as available” basis, except as expressly stated in a separate written agreement.

We do not warrant that the platform will be uninterrupted, error-free, or meet every Customer’s specific legal, operational, tax, medical, or compliance requirements.

Customers are responsible for reviewing their own forms, consents, waivers, registration rules, medical collection practices, refund policies, tax settings, and legal obligations with appropriate advisors.

To the maximum extent permitted by law, PulseCore Inc. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of goodwill, loss of data, business interruption, or substitute services.

To the maximum extent permitted by law, PulseCore’s total liability for claims arising out of or related to CampPulse 360 will not exceed the amounts paid by the Customer to PulseCore for the service during the twelve months before the event giving rise to the claim, unless a separate written agreement states otherwise.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply.

Customers agree to defend, indemnify, and hold harmless PulseCore Inc. from claims, damages, liabilities, costs, and expenses arising from:

• Customer data or content submitted to the platform;
• Customer’s use of CampPulse 360;
• Customer’s violation of law or these Terms;
• Customer’s registration, refund, medical, tax, waiver, consent, or communication practices; or
• Disputes between Customers and End Users.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict of law principles.

Any disputes will be resolved in the courts located in Ontario, Canada, unless applicable law requires otherwise or a separate written agreement states otherwise.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and may provide additional notice where appropriate.

Continued use of CampPulse 360 after updated Terms become effective means you accept the updated Terms.